50 percent selling price carpet sale - we carry samples to your house! Connect with Empire today to arrange a estimate and in household session.
The installer stayed till 6:30pm and only got four stairs finished. That staying stated, when 2 a lot more new installers arrived today just after 9am I used to be told yet again by Customer service being there when they finished the job to my satisfaction. I needed to Speak to my employer and ask to start earlier making sure that I could go away earlier.
I live in a two bedroom condo so all the things is in my family room and eating home. So its no where by to slumber. So I'd to obtain a hotel home and cancel acquiring thanksgiving meal simply because we should where to take in nor snooze. I'm not mad I’m just damage and I assure I will never use nor refer this business to any person.
We perception your irritation and are let down to listen to that you feel in this manner. You should electronic mail your worries and account data to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we may well more help you.
He was ideal, the stairs search superb!! They worked properly in the evening (until following 7 PM) to finish the job. They started out late and The task was very skillfully carried out for a very reasonable price tag. The only purpose I provide them with 4 stars is for staying late without having warning. If not, they exceeded anticipations for the cost stage.
November 6, 2017 at five:07 pm Update number 3. Have to leave a completely new review because feedback simply because feedback within earlier ones received’t get checked out. The installers ultimately showed up and didn’t have any supplies! They reported they didn't convey glue or and of the underlayment. Also commented which they didn’t even have the correct vinyl. When they depart I get yourself a phone from my nieghbor that they spilled a thing in my driveway and remaining a very good measurement gouge in it after they tried out backing out Using the wheel chocked.
Thanks for building us aware of your encounter. We’re unhappy to hear that there was a miscommunication about your account harmony, and we’d want to make this proper.
So now what? I hold out close to all over again right until another person decides they want to put in place the resolve? This has become an complete disaster. Using Empire was the most important error I have at any time made.
We choose matters which include this 1 pretty critically and sincerely regret the inconvenience. We’ll be in contact with you shortly to continue working over a resolution.
We’re sorry to listen to that the considerations have not been tackled. Your may perhaps send your fears and spot of Appropriate to Cancel to customersupport@ empire-today.com for even further help.
Restore people have continuously been cancelling and can’t appear to get out to her dwelling for service. They get in touch with and in no way demonstrate up.
November six, 2017 at 11:58 am We procured a carpet for our reduce stage, a 12 months afterwards we began noticing carpet rolls so i identified as Empire Today to learn should they could have their installers come back to tighten up the Area. The customer service agent gave me a confirmation number and informed me that Steve Fulbright would contact me back again to put in place an appointment with me to come back out to see the carpet.
We regret to hear that you choose to were inconvenienced by a hold off in the installation, and understand that your order was cancelled, for those who continue on to own inquiries and/or fears remember to Speak to us at customersupport@ empire-today.com.
July 10, 2018 at ten:13 am Alright, This is often gonna be a long article, but it surely’s surely a warning to any person else who might give thought to making use of Empire Today to carry out your floors. TL;DR: DON’T! We decided to get Kora’s place carpeted downstairs, along with a runner alongside the ground from the stairs to her room. We also chose to have the kitchen area and again hallway done in the laminate. The appointments were booked for that Friday with the carpet, and Monday with the floors. Friday, the carpet fellas came they usually didn’t carry ample carpet to complete the job. They had to reschedule to come back Monday. Fine, not that massive a offer. Monday rolls about. The kitchen ground man was alleged to be below among like 10-11 or one thing. By 2PM, still nobody experienced confirmed up. We known as and have been explained to they must be working late. Ultimately at three he exhibits up. He asks me for payment Once i had currently paid out, and he wouldn’t trust me or maybe the code I gave him. Just after A further hour of him outside over the phone While using the office men and women, he arrives again in and states “Ok, I assume you compensated.”. The guy begins working, when his son is there to… assist? He just sort of stood all around and viewed his father do the job. This guy was in this article till 10pm and he didn’t even get in excess of two ft into my kitchen. Consider, this whole time all my cats have had to be locked up inside the bedroom, and my empire carpets reviews fridge and fuel stove ended up disconnected due to the fact I was explained to they had to be for the floor dude in order to transfer items. The next day, he mentioned he might be below first thing in the morning, 9am! He didn’t clearly show up till about 1pm. He was in this article all over again till 10pm, with a unique son. All over again, he didn’t complete in excess of a pair feet in that period of time. This is a 200 sq. foot House, pretty smaller for the level of operate getting finished. Again, he has got to come back A further working day. He shows up again about 10am the following day, with both of those his sons now and his daughter. He was in this article until eventually 11pm and Even now didn’t end. His Young ones have been out and in of your home, just watching him, sitting on their own phones, not likely performing everything. His wife arrived a few times, out and in, seeing him work. There have been a couple periods where all 3 of his kids, him, and his spouse were being just in my kitchen, observing him get the job done painfully gradual.